Support for Contex and Vidar
Send your support questions via e-mail to our support email address. Once we receive the email we will respond with a case number for tracking purpose. Please always reference this number when contacting support.

Email: support@contex.com (to create a Help Desk ticket for support issues).

Be sure to include in your email:

• Your company’s name.
• Your own contact information so we can get back to you.
• A detailed description of the problem.

 

For technical issues regarding a specific scanner, please furthermore include the following information:

• The scanner serial number (Required).
• The firmware version installed.
• The WIDEsystem version installed.
• The operating system.
• Description of actions that led to the problem.
• Description of error messages and error codes.