Service program
The Contex Spare Parts Extended Warranty Program is a service and support program designed to give distributors and servicing dealers an easy way to control costs, minimize risk and generate new revenue and profits from services.
For a one-time fixed price paid in advance, Contex will replace any spare part that might fail in a specific scanner for a predefined time period. Now you know the cost of spare parts replacement upfront. This makes it easier for you to add the labor cost and package your service offering at a very competitive price.
By offering extended warranty services to customers you can:
- Generate a new residual revenue stream
- Increase margins
- Attract and keep customers
This starter kit provides tools, templates and information to help you get started with offering extended services to your wide-format customers.
Sell the extended warranty at the scanner point of sale and campaign to existing install base.
Download the brochure (partners only)
Jump to a section
Order extended warranty
How to order
Business cases
Service agreement template
ROI calculator
FAQ – frequently asked questions from partners
Materials to promote your service offering
10 steps to get started now
Terms and conditions
Order extended warranty
Extended Spare Parts Warranties can be purchased within the first 3 months of shipment of the scanner from Contex. Ordering later for a premium may occur as long as the scanner is still under warranty. Be sure to select the right option for your scanner.
2898A124
Spare Parts Extended Warranty, 1YR-PRE
Within 3 months
2898A125
Spare Parts Extended Warranty, 3YR-PRE
Within 3 months
2898A141
Spare Parts Extended Warranty, 1YR-POST
After 3 months
2898A142
Spare Parts Extended Warranty, 3YR-POST
After 3 months
2867G132
HDU X 6000 Spare Parts Extended Warranty, 1YR-PRE
Within 3 months
2867G133
HDU X 6000 Spare Parts Extended Warranty, 3YR-PRE
Within 3 months
2867G134
HDU X 6000 Spare Parts Extended Warranty, 1YR-POST
After 3 months
2867G135
HDU X 6000 Spare Parts Extended Warranty, 3YR-POST
After 3 month
2867G136
HDU X 6000 Spare Parts Extended Warranty, +1YR POST-EX
Additional Years
How to Order
Collect the following information:
- Scanner serial number
- Dealer and end-customer contact details, such as company name, contact name, email address, mailing address, country and phone number
- Distributor contact information
- PO number
- Installation date
When clicking the link below an email will open and the missing information should be entered.an email will then be sent to confirm the order and initiate the registration of the extended warranty option on the specified scanner.
Please send us an email by clicking this link and filling in the information:
Business cases
The following business cases can help you visualize the profit potential for various extended service offering scenarios:
- Convert factory warranty to an on-site agreement for new scanner sales
- Offer Post Warranty Maintenance Contract to installed base
- Sell a 3-Year on-site warranty agreement for new scanner sales
- Sell a 5-Year on-site warranty agreement for new scanner sales
Service agreement template
Customize this template to fit your business.
Download service agreement template
ROI calculator
Use this ROI Calculator to calculate your return on investment when comparing the upfront cost of establishing a local spare parts inventory to servicing your customers faster and easier.
FAQ – frequently asked questions from partners
We collected answers for all the frequently asked questions in a file for you to download.
Materials to promote your service offering
Create your own service plan flyer to prospects using the template below. If you want to market the extended warranty offering to your existing customers still on factory warranty, use the e-blast below.
Download files for flyer (part 1)
Download files for flyer (part 2)
10 steps to get started now!
- Review the program material and information.
- Analyze your current services business profit and revenue stream.
- Calculate and assess the growth potential for your services business using the new 1-year and 3-year spare parts extended warranty options from Contex.
- Invite your service team to participate in technical training sessions.
- Develop your service plan and present it to customers in a flyer.
- Train your sales people and your channel partners to always offer extended services at the point of scanner sales. Consider incentives to encourage attention to this part of the business i.e., set goals for attachment rates.
- Motivate your dealers to sell extended services.
- Offer extended services to your installed base, including those who are still covered by factory warranty,
- Invest in local spare parts stock so you can service your customers better and faster.
- Evaluate your service plan offerings after six months to assess the value and contribution to your business, and make adjustments accordingly.
Terms and conditions
Below you find the “Spare parts extended warranty agreement general terms and conditions”:
Spare parts extended warranty terms and conditions (PDF)
