Service program

Service Program

The Contex Spare Parts Extended Warranty Program is a service and support program designed to give distributors and servicing dealers an easy way to control costs, minimize risk and generate new revenue and profits from services.

For a one-time fixed price paid in advance, Contex will replace any spare part that might fail in a specific scanner for a predefined time period. Now you know the cost of spare parts replacement upfront. This makes it easier for you to add the labor cost and package your service offering at a very competitive price.

By offering extended warranty services to customers you can:

  • Generate a new residual revenue stream
  • Increase margins
  • Attract and keep customers

This starter kit provides tools, templates and information to help you get started with offering extended services to your large format scanner customers.

Sell the extended warranty at the scanner point of sale and campaign to existing install base.

Download brochure (do not distribute)

Extended warranties

  • Extended Spare Parts Warranties can be purchased within the first 3 months of shipment of the scanner from Contex
  • Ordering later for a premium may occur as long as the scanner is still under warranty
  • Be sure to select the right option for your scanner

2898A124
Spare Parts Extended Warranty, 1YR-PRE
Within 3 months

2898A125
Spare Parts Extended Warranty, 3YR-PRE
Within 3 months

2898A141
Spare Parts Extended Warranty, 1YR-POST
After 3 months

2898A142
Spare Parts Extended Warranty, 3YR-POST
After 3 months

2867G132
HDU X 6000 Spare Parts Extended Warranty, 1YR-PRE
Within 3 months

2867G133
HDU X 6000 Spare Parts Extended Warranty, 3YR-PRE
Within 3 months

2867G134
HDU X 6000 Spare Parts Extended Warranty, 1YR-POST
After 3 months

2867G135
HDU X 6000 Spare Parts Extended Warranty, 3YR-POST
After 3 month

2867G136
HDU X 6000 Spare Parts Extended Warranty, +1YR POST-EX
Additional Years

How to order

Fill out the form at the bottom of our Extended Warranty webpage. This form is located within the Restricted Support Area of the website and uses the same password. If you do not have the password, you can get it from your local Contex service and support contact.

Order Extended Warranty

Business cases

The business cases can help you visualize the profit potential for various extended service offering scenarios:

  • Convert factory warranty to an on-site agreement for new scanner sales
  • Offer Post Warranty Maintenance Contract to installed base
  • Sell a 3-Year on-site warranty agreement for new scanner sales
  • Sell a 5-Year on-site warranty agreement for new scanner sales

Download business cases

Service agreement template

Customize this template to fit your business.

Download service agreement template

ROI calculator

Use this ROI Calculator to calculate your return on investment when comparing the upfront cost of establishing a local spare parts inventory to servicing your customers faster and easier.

Download ROI calculator

FAQ - frequently asked questions from partners

We collected answers for all the frequently asked questions in a file for you to download.

Download FAQ

10 steps to get started now!

Spare Parts Warranty Program

  1. Review the program material and information
  2. Analyze your current services business profit and revenue stream
  3. Calculate and assess the growth potential for your services business using the new 1-year and 3-year spare parts extended warranty options from Contex
  4. Invite your service team to participate in technical training sessions
  5. Develop your service plan and present it to customers 
  6. Train your sales people and your channel partners to always offer extended services at the point of scanner sales. Consider incentives to encourage attention to this part of the business i.e., set goals for attachment rates
  7. Motivate your dealers to sell extended services
  8. Offer extended services to your installed base, including those who are still covered by factory warranty
  9. Invest in local spare parts stock so you can service your customers better and faster
  10. Evaluate your service plan offerings after six months to assess the value and contribution to your business, and make adjustments accordingly

Terms and conditions

General terms and conditions for the Spare Parts Extended Warranty Agreement.

Download Terms and Conditions